Terms of Service for Private Commissions

1- General terms

  • Prices are subject to change based on demand. 

  • I have the right to reject any order for any reason.

2- Payment

  • Currency accepted is either USD and can be paid through PayPal. 

  • Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval.

  • Don't send me any payment before I have agreed with your request or requested you to send me the payment.

3- Process & Delivery

  • The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, other work etc.

  • Once the piece is finished you will receive the full-resolution image. Note that there is no physical product.

4- Revisions

  • You can ask as many changes you wish on the sketch verison​

  • Once the commissioned piece is finished you may request changes of colors or shades that I may have done right.​

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.​

5- Copyright & usage

I, Luísa Leiroz (the artist):


  • I reserve the right to cancel and refund the order at any time for any reason.

  • I retain all copyrights over the commissioned artwork.

  • I will NOT claim the intellectual property (IP) of the commissioned artwork.

  • I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

  • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You (the customer/commissioner):

  • You may upload the commissioned artwork on any website and social channels.

  • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.) 

  • You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me prior to paying for the artwork.

  • You retain the rights to the intellectual property (IP).

  • You may NOT use the commissioned artwork for commercial purposes.

  • The following is considered copyright infringement:​

  • Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

  • Claiming the artwork as your own

  • Altering the artwork without my consent

  • In some cases, the commercial rights to the image may be purchased.

6- Cancellation & Refund policy

  • The buyer is not allowed a refund once I started working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you cancel your order before I started it, you can get a full refund.

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.