Terms of Service for Private Commissions

1- General terms

• Prices are subject to change based on demand. 

• I have the right to reject any order for any reason.

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2- Payment

• Currency accepted is either USD and can be paid through PayPal. By invoice.

• Commissions can be paid either 100% upfront or split 50% upfront and 50% after sketch approval. 

• Don't send me any payment before I have agreed with your request. This results in difficulties in fully refunding amounts if the customer requests it.

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3- Process & Delivery

• The time it takes to finish your commission varies 1 week - 3 months depending on factors such as health, the complexity of the commissioned piece, other work etc.

• If the deadline is too short, there will be extra fees.

• Once the piece is finished, you will receive the full-resolution image. Note that there is no physical product.

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4- Revisions

• You can ask as many changes you wish on the sketch version

• Once the commissioned piece is finished you may request changes of colors or shades that I may have done right.​

• If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.​

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5- Copyright & usage

Me, Luísa Leiroz (the artist):

• I reserve the right to cancel and refund the order at any time for any reason.

• I retain all copyrights over the commissioned artwork.

• I will NOT claim the intellectual property (IP) of the commissioned artwork.

• I will NOT profit further from the commissioned artwork unless you (the customer) break any of the terms.

• I reserve the right to post the commissioned artwork online, in my portfolio, as well as in publications such as art books.

• Commercial use rates usually start around an additional 50% of the base price. Needing to be negotiated for each case.

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6-You (the customer/commissioner):

• You may upload the commissioned artwork on any website and social channels.

• You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.) 

• You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me prior to paying for the artwork.

• You retain the rights to the intellectual property (IP).

• You may NOT use the commissioned artwork for commercial purposes.

• The following is considered copyright infringement:​

• Reproducing/using the copyrighted artwork commercially - means making money off it in any way not excluded from these terms.

• Claiming the artwork as your own

• Altering the artwork without my consent

• In some cases, the commercial rights to the image may be purchased.

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7- Cancellation & Refund policy​

• The buyer is not allowed a refund once I started working on the commission.

• If for any reason I am unable to start your commission, you will receive a full refund.

• If you cancel your order before I started it, you can get a full refund.

• If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.

• If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all before mentioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.